TERMS AND CONDITIONS

Bookings are not confirmed until the deposit or fee is paid. Once this is done, your booking will be confirmed by email. If, by the time payment is received the booking is no longer available, you will be offered an alternative date and/or time. If you can’t agree a new time, your payment will be refunded.

If Miss Erica Storm is not able to make an agreed appointment, for example because of illness or something beyond our control, you will be offered an alternative date and/or time. If you can’t agree a new time, your payment will be refunded.

If you are not able to make an agreed appointment, contact us immediately. We need 48 hours’ notice to be sure of being offered a rescheduled appointment. If you miss an appointment, or give less than 48 hours’ notice, or we can’t agree a rescheduled appointment, the session will be lost without refund. We will not usually be able to agree a rescheduled appointment more than one calendar month ahead.

If you’re late for a session, be aware that the session will still end at the scheduled time. If Miss Erica Storm is late, then of course the time lost will be made up.

Please also note that some sessions/programmes may be at a set time and date and are part of a structured programme requiring your commitment, unfortunately if you miss a session you may incur additional costs.

Some sessions/programmes may require a specific suitable venue to be booked and this would be an additional cost which you would be advised of when booking or in advance of your scheduled session.

Oh, technology! Please make sure that you have a good internet connection for all telephone and video calls. We don’t want to lose time or focus grappling with a poor communications service.

Once a deposit is paid, any further payments must be received on or before the dates specified in your confirmation email. Failure to make payments by the due dates means the booking will be cancelled, without refund.

Deposits are non refundable, please note if your booking is in a studio or Office, a rebooking fee will be charged.